New Guitar Tips - From the Guitar Doctor

AXE Music would like to congratulate and thank you on the purchase of your new guitar!

Important information regarding your guitar set-up at AXE Music

A Guitar Set Up
This is the procedure of making various adjustments to the instrument to allow it play the way the player wants it to. This is not warranty work. It is a custom tune up. A set up will be necessary from time to time to keep the instrument playing properly. Set ups and repairs are done on a first come – first served basis, and AXE Music is proud to have Guitar Doctor, one of the foremost guitar service teams in Canada, performing this work Monday through Saturday each week. It is recommended that you allow 2-3 weeks for your set up.

Please fill out the Service Order Form completely when dropping off your instrument. If you have any concerns regarding your instruments playability or have any special considerations, like specific string gauges or your style of playing, please include that information on the sign-in form. Set-ups are NOT done while you wait. Special considerations may be available to people living out of town or province, but arrangements should be made in advance.

More information regarding set-ups:
Most guitars are set-up from the manufacturer with a specific set of strings. Please let us know your string preference and/or alternate tuning methods at the time of sign in. Some electric guitars have a floating tremolo system and MUST be set-up for a specific string gauge and/or tuning standard.

Electric guitars and bass set-ups include the following procedures:

1. Cutting down of rough fret ends (caused by wood shrinkage).
2. Oil treatment of fret board (to protect wood).
3. Adjustment of the truss rod (to compensate for string tension)
4. Adjusting the action (height of strings from frets) at bridge.
5. Adjusting the action at the nut.
6. Alignment of the neck and tightening of hardware.
7. Setting correct pickup heights and testing all electronic functions.
8. Setting the intonation (this insures accurate tuning at all locations on the neck).

Acoustic guitar set-ups:
An acoustic guitar set-up includes items 1 through 6 of the above set-up procedures. Please note that set-ups do not cover any cosmetic repairs. These are repairs that include scratch and dent removal or repairs of damaged finishes. Repairs to finishes are not covered as part of the manufacturer’s warranty.

Warranty periods vary from manufacturer to manufacturer. Please check with an Axe Music Sales or Service representative to verify the warranty details for your instrument.

It is important to hang on to your original bill of sale to be eligible for Warranty claims. We’re sorry, but manufacturers do not accept credit card slips, credit card statements, or debit card slips as proof of purchase when presenting a claim for warranty service.
Only your original bill of sale will validate your claim.

Thanks again for your purchase!

Charlie DeShane
Guitar Doctor
Axe Music