TOLL FREE ORDER LINE: 1-866-373-3293 (Mon - Fri 9AM-5PM MST)

Canada’s Musical Instrument, Audio and Lighting Superstore

Shipping Information

  • Offer is valid EVERY DAY of the week!
  • Free Shipping offer is valid on most orders over $20.
  • THOUSANDS OF ITEMS qualify for FREE SHIPPING! (examples of ineligible items would be Oversized or Overweight items). We will notify you, before delivery, if your order requires additional shipping charges.
  • Most items will arrive within 3-4 business days. (Some exemptions apply)
  • Offer limited to shipments within Canada, serviced directly by Purolator and Loomis/DHL Courier.*
  • Orders to the Northwest Territories, Nunavut and Yukon Territory are not eligible for Free Shipping offer.
  • Axe Music uses only the BEST shipping companies available! Purolator and Loomis/DHL are our first-choice carriers, but we also offer Canada Post, and others, if required for your destination. Axe will choose the BEST shipping company for your shipment and location.
  • Qualifying orders will be sent via Purolator or Loomis/DHL ground service whenever possible.
  • Shipping addresses with PO Boxes or rural addresses will be shipped via Purolator or Loomis/DHL Ground Service “Hold for Pickup” to the nearest Purolator or Loomis/DHL Depot or Agent. We reserve the right to ship rural or P.O. box orders via Canada Post Expedited which may affect delivery times.
  • Items over 70 lbs may be subject to additional freight charges.
  • Axe Music reserves the right to end or change this Free Shipping offer at any time.
  • This offer is for a limited time only.
  • Axe also offers optional 100% Coverage Shipping Insurance for your order. Available for purchase at time of checkout.



Axemusic.com's shipping policies and rates for CANADA. We ship via Purolator and Loomis/DHL Ground.


PUROLATOR & LOOMIS /DHL GROUND

(calculated by order value,
excluding tax)

ORDER VALUE

Under $20.00
OVER $ 20.00

SHIPPING COST

$ 10.95*
FREE **


Purchase amount is calculated before GST or HST and does not include shipping insurance.

* Base rates may require additional Freight surcharges due to your location and/or the products size/weight, you will be notified of any additional costs prior to shipping.

** Free shipping does not apply to oversized items and/or "Beyond Point" areas; for example ALL of the Northern Territories (Nunavut, Yukon and Northwest Territories) and ANY other areas dictated by Purolator or Loomis/DHL Courier. We will still subsidize your freight but extra shipping charges may apply – you will be notified of any additional costs prior to shipping. "Beyond Point" deliveries may be shipped via Canada Post Expedited Parcel if necessary and AXE Music reserves the right to use Canada Post Expedited Parcel service if a P.O. Box or rural address is specified for delivery. Axe Music reserves the right to revoke this limited time offer at any time.

Note: Orders are shipped complete, we will hold all items until we are able to ship entire order at one time.

"Beyond Points"
An additional charge may be applied where the destination point is deemed by Purolator or Loomis/DHL to be remote or is not serviced directly by Purolator or Loomis/DHL. An additional charge may also be applied where an area is deemed by Purolator or Loomis/DHL to be rural in nature.


When will I get my order?


We try to ensure that in-stock orders are processed within 3 days of the order being placed, but some circumstances may prevent this (IE. Stat Holidays). We ship all orders as soon as possible.

Once your order leaves our warehouse you will receive an email with tracking information from either Purolator, Loomis/DHL or Canada Post.

All delivery times listed are measured in Business Days, meaning Monday-Friday.


Purolator & Loomis/DHL Ground Delivery Times:

2 business days for Western Canada

5 - 6 business days for Ontario/Quebec

7 - 14 business days for NWT, YT & NU

7 - 10 business days for Maritimes


NOTE: These are IN TRANSIT times, not delivery times from the time you place your order. We try to ensure that in-stock orders are processed within 48 hours of the order being placed, but some circumstances may prevent this (IE. Stat Holidays).

We ship all orders as soon as possible.

*If the ship-to address is not directly accessible by Purolator or Loomis/DHL Ground, there may be additional shipping costs involved – you will be advised of these BEFORE your order is processed. We also may ship your order via Canada Post Expedited Parcel service if Purolator service is not a viable option. Canada Post delivery times vary and may take longer to arrive than Purolator or Loomis/DHL service. Any Purolator or Loomis/DHL orders shipped to a P.O. Box or rural address will be shipped “Hold for Pickup” to the nearest Purolator or Loomis/DHL depot/agent.


Purolator & Loomis/DHL Air Delivery?

1 business day for Western Canada

1 business day for Ontario/Quebec

2 business days for Whitehorse and Yellowknife (other NWT points are 6 days “ground or air”)

2 business days for Maritimes


If you want faster delivery we do offer Purolator or Loomis/DHL Air delivery for an additional fee. The fee is $10.00 in addition to the Purolator or Loomis/DHL Air rate, based on the weight of the order. The Air delivery option is limited to items under 150lbs and less than 96” in length.


Cut-off Times?


We try to ensure that in-stock orders are processed within 3 days of the order being placed, but some circumstances may prevent this (IE. Stat Holidays).

All delivery times listed are measured in Business Days, meaning Monday-Friday.

Once our order leaves our warehouse you will receive an email with tracking information from either Purolator or Loomis/DHL or Canada Post.

NOTE: If there are special circumstances that require your order must be delivered by a certain day/time you must include this information in the comment field of your online order so that we can ensure delivery within the required time, or provide an AIR Freight quote if necessary to get your order to you on time if necessary. If you have provided us with your email address you will receive an email when your shipment is processed with a tracking number link from Purolator or Loomis/DHL so that you can follow your shipment on line.

All orders ship via Purolator or Loomis/DHL Ground delivery by default. Axe will choose the BEST shipping company for your shipment and location. This can take anywhere from 2-14 business days delivery time, depending on where you live. If the shipping location is deemed to be a "Beyond Point" location for Purolator or Loomis/DHL, additional shipping charges may apply, and/or your order may be shipped via Canada Post Expedited Parcel. You will be advised of any additional shipping costs before your order is processed.

Items less than $30 cannot be backordered unless they are the only item in the order, otherwise the entire order may be held until all items are in stock – you will be notified if this is indeed the case.

If the in-stock items on the order have already shipped, then any back orders will be sent out via Purolator, Loomis/DHL Ground or Canada Post Expedited Parcel, we reserve the right to use the method of our choosing when shipping backordered product.

We ship all orders as soon as possible. We will make sure to email or call you when there are back orders and further delays. To protect our customers from potential credit card fraud, orders may be held for verification, this may cause a slight delay in shipping products to you. If your credit card billing address does not match the requested ship-to address we will be required to contact you for authorization before your order is processed and released for shipping.


Damages and Loss?


All items purchased from AXE MUSIC are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. Purolator and Loomis/DHL covers the first $100 CND dollars of value.

Axe has Extra insurance against shipping damage or loss.It is available for a surcharge of 3.25% of the equipments value.


Return Policy?


All returns are subject to a 25% restocking fee.

Returns will only be accepted within 30 days of your purchase, we must be contacted and we will arrange to have Purolator or Loomis/DHL pick up the package. The freight charge for both ways will be deducted from your refund on top of the restocking fee.

Returns must include all original packaging, manuals and warranty cards. Customer must supply a copy of the original invoice. All returns will be inspected for wear or abuse, additional charges may apply. Returns after 30 days will NOT be accepted.

No returns on special orders/non-stocks, software, books, cd's, clothing, opened or used strings, internal earphones, harmonicas, drum heads, or sticks, turntable cartridges, bulbs, or tapes.

Axe Music does not give cash refunds if you paid by Visa or Mastercard you will be refunded by a credit to your card (processed within 7 business days). Other Authorized returns will be at your choice, credited on Account, Exchanged, or Axe cheque (processed within 7 business days).